Thank you. Specifically i have to mention Carolyn who looked after our three children, Eddie, Frankie and Abbie in Chalet Beauvellon from 26th March. She was fantastic and I am so grateful to her as we will now take our children with us each year. She was patient, concerned and helpful and all three children loved her. My sincere thanks to her.
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FAQ
Please find answer to our most frequently asked questions below, if you have a particular question or want to look at previous questions log into our Chat Room where you can pose questions and get responses from previous guests as well as Ski Power staff.
| General |
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Do you cater for special dietry requirements? Yes. We cater for any type of special dietry requirement, please ensure that you advise us in the booking process of any special dietry requirements for your group. You can also advise us after booking, simply hit the change booking button from your booking summary online and complete a special request for the relevant member of your group. Can you provide an early meal time for children? We provide flexible meal times for both adults and children. If your children want an earlier tea then we are happy to organise this with you upon your arrival, equally if you have any special catering needs for your children we will do our best to accommodate this. It is far easier if we know in advance so please complete a special request online as for special dietary requirements above. Adult meal times are from 7.30pm to 8.00pm with pre-dinner canapes served approximately half an hour before. What time are meals? Breakfast in your chalet or hotel is available from 08.00. Afternoon tea is available on your return from the slopes. Adult evening meal times are for canapés to be served at 19.00 with dinner being served around 19.30. Do you provide towels? Yes we do. Every guest is provided with two towels for the week, one hand towel and one bath towel plus guests in our Premier chalets receive a mid week towel change and bath sheets. Do you provide towel and linen changes? Premier chalet guests receive one free towel change during the week. Any guest may order towel and/or linen changes at any time during their stay for a small charge. This can be pre-ordered online once you have made your booking. Once you have booked simply log in to your booking and Click the Book Extra Touches button (just underneath the facility to book Ski Passes and Equipment). I'm in a Diamond or Classic chalet. Can I upgrade to Premier Linen? Of course. Any guest may upgrade their linen to Premier Linen for a small charge. Once you have booked simply log in to your booking and Click the Book Extra Touches button (just underneath the facility to book Ski Passes and Equipment). Do you provide toiletries? Yes we do. Every guest room is supplied with a starter pack of toiletries at the beginning of the week, Premier chalet guests receive a higher grade of toiletries. If you want refreshment every day (or just one day) you can book this online for a small charge. Once you have booked simply log in to your booking and Click the Book Extra Touches button (just underneath the facility to book Ski Passes and Equipment). I'm in a Diamond or Classic chalet. Can I upgrade to Premier Toiletries? Of course. Any guest may upgrade their toiletries to Premier Toiletries for a small charge. Once you have booked simply log in to your booking and Click the Book Extra Touches button (just underneath the facility to book Ski Passes and Equipment). Do you provide hair dryers? Unfortunately we no longer supply hairdryers. Experience has proven that guests have a habit of walking off with them! However there are ample power sockets so we recommend that you bring your own appliance (and a european adaptor plug). At what ages do children qualify for a discount? We apply a child discount of 12% to children 12 years and under. A child can only benefit from one discount, e.g. where a group discount is bigger than the child discount the group discount will apply. What do you charge for an infant in a cot sharing a parent's room? The infant rate is £95 as long as they share the room of an adult and that room is at full occupancy. Otherwise the child rate will apply. What methods of payment do you accept? We accept Credit or Debit cards on line, and you can also pay by cheque or bank transfer. We levy a small charge for Credit Card transactions, Debit card transactions are free of charge. Please note that where you pay by bank transfer or cheque the booking reference of your holiday must be clearly stated so that the payment can be correctly allocated. Should a cheque or bank transfer payment not have a correct booking reference in full it will not be allocated against your holiday. If you subsequently request us to trace the payment, an administration charge of £30 plus any charges levied by the bank will be made. We strongly suggest using our online payment system as banks have a habit of not quoting reference numbers even when you have asked them to. Do you organise equiment hire? Yes. We provide very high quality service and equipment through our chosen partners. You can organise your equipment hire through us and receive up to a 40% discount (depending upon the shop) as long as you place your order 48 hours in advance of your holiday. We can arrange equipment hire in the resort, however the advance-booking discount will not apply. How do I buy my Ski Pass? You can order your ski pass on-line up to 48 hours before you depart, in which case your ski pass will be waiting for you in your accomodation upon your arrival. You can also purchase your ski pass when you arrive in resort and again you can do this on-line from the comfort of your chalet. Should you elect to wait until you arrive in resort, your ski pass will be delivered to you by 9.30am the following day. Again we strongly recommend booking in advance. There is no substitute to the lack of stress created by having your ski pass in your hand when you arrive. Is it cheaper to buy my Ski Pass in the resort? No. The contract with the lift companies (STV and STVI) prevents us or anybody else from offering lift passes at a discount. The lift pass will therefore cost you exactly the same if you buy it from us or from the resort lift office. If you see another company offering lift passes at a discount they are doing so illegally and it is quite likely that the lift company will cancel their contract and as a result you may not receive your lift pass. I need to change a name on my booking Changes to your booking can be made on-line. Please log in to your booking summary and find the holiday under Booked Holidays. You can change any name completely free of charge up to one week before you depart, provided you do this change online. If you ask us to make the change for you there will be a charge of £30. Please note that within one week of departure there is an amendment charge of £30 for changes and if you ask us to undertake the change for you the charge is £60. Can I cancel part of a group booking? Any part of a booking may be cancelled but cancellation charges will apply as per our terms and conditions. The effect of cancelling part of a group booking will be to remove any group discount that was applied from the remainder of the booking, plus the cancellation charges associated with the cancelled part of the booking. This can be quite expensive. Is your wine really unlimited? Yes. The only limitation we apply is that you can't take it home with you!!!! Whilst you are in the chalet you can drink as much wine as you like. Please note that this only applies to chalets, wine in our Hotels is charged for. I'm a beer drinker. Can I order some beer? Yes. Since we run Category IV bars in all of our resorts we are able to supply beer completely legally. This can only be done for clients who pre-order which can be done online up to 48 hours before you depart. Please note that the "Honesty Bars" run by some companies are completely illegal and Ski Power Ltd will not put your holiday at risk in this fashion. This can be pre-ordered online once you have made your booking. Once you have booked simply log in to your booking and Click the Book Extra Touches button (just underneath the facility to book Ski Passes and Equipment) My children want other drinks can you supply these? Yes. You can pre-order a kids drink pack online up to 48 hours before you depart the UK and the drinks will be in the chalet waiting for you when you arrive and will be refreshed for each day that you have ordered them. This can be pre-ordered online once you have made your booking. Once you have booked simply log in to your booking and Click the Book Extra Touches button (just underneath the facility to book Ski Passes and Equipment) Mountain lunches are really expensive can you supply packed lunches? Yes. You can pre-order packed lunches, which are freshly prepared each morning and ready for you in your chalet when you depart for the slopes. You can also order this facility in resort, however it is slightly more expensive (its cheaper for us if we can plan how many lunches are required). This can be pre-ordered online once you have made your booking. Once you have booked simply log in to your booking and Click the Book Extra Touches button (just underneath the facility to book Ski Passes and Equipment) What about my kids, can you supply mountain snacks for them? Yes. The children are just as important as the adults to us and as above you can order a kids snack pack that they can fit in their pockets. This provides pocket sized snack bars and sweets to keep the energy levels up during their ski lessons. This can be pre-ordered online once you have made your booking. Once you have booked simply log in to your booking and Click the Book Extra Touches button (just underneath the facility to book Ski Passes and Equipment) We have a birthday/celebration can we order Champagne? Yes. You can order as many bottles as you like. Again through our Category IV licences we can supply pre- ordered alcohol completely legally. You do need to pre-order as to supply directly in the chalet would contravene the local licensing laws. This can be pre-ordered online once you have made your booking. Once you have booked simply log in to your booking and Click the Book Extra Touches button (just underneath the facility to book Ski Passes and Equipment) |
| Travel |
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Where are the nearest airports and how long is the transfer? The nearest airports and approximate transfer times (depending on traffic) are: Chambery - 1 hour Geneva - 2 hours 30 mins Grenoble - 2 hours 15 mins Lyon (St Expury) - 2 hours 30 mins Lyon (St Etienne) - 3 hours 30 mins Note the above times are to Courchevel. Please add on approximately one hour for transfers to Val D'Isere. What are your flight timings? Our flight timings can be found on the web site. Please go to Info and then Flight Information for up to date details on our flight times. Is ski carriage included on a Ski Power flight? No, a charge of 20 Euros each way (you must book return carriage) will be levied for the carriage of Skis or Board bags provided this is booked 48 hours or more before you depart. Later bookings will be charged at 30 Euros each way. This charge applies even if your ski or board bag is the only piece of luggage that you check in Is there a luggage allowance and does it include ski and boots? The luggage allowance is 20kg per person. This includes your boots but not your skis or board. A member of our group is pregnant can she fly? If you are pregnant, our carrier require you to have a medical fitness to fly certificate if you are between 30 and 36 week pregnant and do not accept women who are over 36 weeks pregnant on the date of flying. Do you make a 'checked bag' charge? No we don't. Unlike the low cost airlines up to 2 pieces of luggage may be checked into the hold free of charge (unless the total weight is over 20kgs). If your total weight is over 20Kgs then an excess baggage charge will be made at the check in desk. Which terminal do you fly from? Our flights depart from the South Terminal of London Gatwick airport. Does the flight include a meal? No. Due to the short duration of the flight, approx 1 hour 10 mins, meals are not provided aboard the plane, however they is a buy on board service. If we book our own flight can you arrange a transfer to Courchevel Yes you can. We offer private transfers aboard our fleet of minibuses at a price of £65 per person if you elect not to use the motorways or £75 per person if we use the motorways. This price applies as long as 4 guests book the same transfer at the same time. If your group to be transferred is 3 or less then the price will be £119 per person (using motorways) or £109 per person (using non-motorway routes). You will be offered transfer options when requesting a quotation. Prices to Val D'Isere are approximately £14pp more expensive. What is the latest check in time? We strongly recommend that you check in at the departure airport at least 2 hours before your departure so that you have sufficient time to clear all security checks etc. Do I have to pay for a flight for my Infant? You may elect to purchase a seat for your child or alternatively fly with your child using a lap belt on your own seat. (Please note that your child must be under 2 on the date of the return flight for this option). If you decide to purchase a seat then the full price including all taxes is payable. If you decide to fly with your child using a lap belt then no charge will be made for the flight element of your childs holiday, however we are required to provide a seat on the transfer and therefore transfer costs would still apply at a special rate of £40 return. If you wish to bring your own car seat then these can be used, however they will normally be loaded into the hold on the plane. Collapsable pushchairs and buggies can also be loaded aboard at no extra charge, these items will be taken from you at the entrance to the plane and loaded into the hold. |
| Chalet |
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Are there Laundry facilities in the chalet? The majority of our chalets do have facilities which are available for clients use free of charge. Please check the individual chalets description on our web site for accurate information on your specific chalet. What do I need to bring for the Hot Tub? We supply a small number of additional towels in chalets that have Hot Tubs, however you may wish to bring your own towel. You should bring a swimsuit or swimming trunks/bermuda shorts. What do I need to bring for the Sauna? We supply a small number of additional towels in chalets that have Saunas, however you may wish to pre-order or bring a bathrobe and swimsuit / swimming trunks. Can I smoke in the Chalet? No. All of our chalets are non smoking and are defined as places of work under EU legislation. It is therefore against the law to smoke in any of our chalets. Can I bring pets? No. We do not accept any pets into our accommodation. |
| Hotel |
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What time is reception manned? Reception is manned on Sunday to Friday between 8am and 10 am and between 4pm and 10pm. At other times a contact number will be provided for you to contact a member of the Ski Power team for assistance. On Saturdays the reception is manned between 8 am and 10pm. Do I need to book my meal times? You do not need to make any decisions before you arrive, however we do ask you to set a time for your meals to avoid us not being able to seat you when you arrive for dinner. There is no need to book a time for breakfast. Can I smoke in the Hotel? No. All of our hotels are non-smoking and are defined as places of work under EU legislation. It is therefore against the law to smoke in any of our chalets. Is the bar open to the general public? This depends upon the Hotel. The Hotel Gelinotte has a quiet residents only bar. The Hotel Chanrossa has a bar is open to the general public and can be quite a lively place when live music and events are on. Whatever your hotel, the bar closes every evening at midnight, opening at midday on weekends or 4pm mid week. Is there any entertainment laid on? This depends upon the Hotel. The Hotel Gelinotte is a quite residents only hotel and we do not lay on any entertainment here. By contrast The Hotel Chanrossa has regular appearances from live bands and occasionally we run other activities. Otherwise, sports and other items of interest will be displayed on the two large screen TV's. Is the Hotel noisy? This depends upon the Hotel. The Hotel Gelinotte is a quite residents only hotel. Whilst there is a hotel bar this is for the exclusive use of residents of the hotel. In contrast, The Hotel Chanrossa is generally a lively place and has live music on twice a week. You will find that some noise will travel through the hotel, as advertised on the hotel pages on this web site, on these evenings and those above the bar should be prepared for this. The live music will not go on beyond midnight. Can I bring pets? No. We do not accept any pets into our accommodation. Please note that the owner of the Hotel Chanrossa has an apartment above the hotel and owns a dog. Occasionally the dog does get into the hotel. This is not the case in our other Hotels. |
